Invoice Requirements

For timely payments, please ensure the invoice includes the following:

1. Bill to company name* and address, matching the purchasing  company listed on your Vylor PO
2. Ship to address
3. Supplier details
4. Supplier Remit to address/payment instructions
5. Invoice number
6. Invoice date   
7. Purchase order Number, where applicable (Each invoice can only reference one purchase order)       
8. Vylor Contact Name
9. Currency     
10. Gross & Net amount  

Submissions

Unless otherwise specified (see exceptions below), invoices should be submitted via e-mail using attached pdf format to the appropriate mailbox below. If the “Bill To” name does not match the Purchasing Entity listed on the Vylor Purchase Order, the invoice will be returned.  

For any purchasing entity not shown above please check the file Invoice Submission Instructions and refer to column titled “Electronic Invoices (preferred).

Exceptions:

Please DO NOT use the e-mailboxes above for submission in the following cases:

• Onit Vendors– Legal Suppliers using Onit should follow the instructions provided by their Vylor contact for Onit Submissions.

Payment Queries

1. Please review the Vylor Supplier Center Accounts Payable Page to see if you can find information to help guide you with your query or concern. Common answers are found in the “FAQ” section of this page.
2. Get help and support in one place through Source to Pay (S2P) Central, our official channel for Procurement and Accounts Payable inquiries.

TIPS for fastest resolution: For late payments, include the PO number and invoice number in the request. For remittance details, please supply the payment number, date, and amount received. 

For any business not listed, please review the Invoice Submission Instructions document and refer to column titled “Accounts Payable Help Desk”. 

FAQ

1. What company should I address my invoice to (Bill To)?
   
   a.       The specific legal entity conducting business for Vylor will vary in each country. It is critical that you use the correct legal entity name in the “Bill To” section of your invoice. Please review your Purchase Order Instructions for the appropriate legal entity.  If you need to verify a legal entity name, please reference “Invoice Submission Instructions.”
   
   
2. Where should I send my invoice or credit note?
   
   a.        Please reference the “Submissions” section to verify the correct location. It is critical that invoices are sent to the proper location to facilitate on-time payments.
   
   
3. How can I reach the Vylor Accounts Payable department?
   
   a.       Please reference the “Payment Queries” Section of this page to find the accounts payable department’s contact information for your country.  
   
   
4. How can we ensure to receive timely communications from Vylor about our invoice?
   
   a.       Ensure that you include a valid email ID from your organization on the invoice.  This would enable the Vylor APAY team to connect with you when necessary.
   
   
5. In the United States, how can a supplier acquire a Tax Exemption Certificate?
   
   a.       Please email the request with the Purchase Order number to FUSSTAX@vylor.com.
   
   
6.  What are some of the common reasons an invoice will be rejected/returned?
   
   a.       Some of the most common reasons why Accounts Payable will reject & return an invoice include the following:
   
            i.      Purchase Order Number is not correct/valid  or is missing
            ii.    Vylor Legal Entity in “Bill To’ section doesn’t match the Purchase Order (see question 2 above)
            iii.    APAY/Procurement has a question on the invoice but there is no supplier contact listed to answer the question/issue.
            iv.    The quantity & price on the invoice do not match the Purchase Order
            v.     There is no clear description of the product or service purchased
            vi.    Taxes (if appropriate) are not calculated correctly
            vii.    Invoice copies are illegible
            viii.   Invoice date is in the future
             ix.    Invoice total not calculated correctly